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  • Where is Sentient Professional Wellbeing’s office located?
    We are located at Suites 816/185 Elizabeth Street, Sydney directly opposite Hyde Park, between the corner of Park St and the Sheraton Hotel. The nearest train station is St. James, however Town Hall and Museum stations are within a 5 minute walk. There are also several bus routes which stop at the QVB building or Hyde Park. If your appointment is in Room 816, proceed to the 8th floor of the St James Trust Building. If your appointment is in Room 919, proceed to the 9th floor of the St James Trust Building.
  • I’m not from Sydney, can I still make an appointment?
    Yes, you can certainly make an appointment with one of our therapists. All of our therapists conduct Telehealth sessions held via online video consult, which can be arranged for clients worldwide. Please kindly note that all sessions will be held in Sydney time, AEST.
  • How can I contact reception?
    Our lovely administration and reception team are ready to help out with any enquiries, from Monday to Friday from 9:30am to 5:00pm AEST. Reception can be reached at 1300 187 448.
  • Where can I go if I need help with an appointment, fees or other concerns?
    Our lovely administration and reception team are ready to help out with any enquiries, from Monday to Friday from 9:30am to 5:00pm AEST. Reception can be reached at 1300 187 448. If you are contacting us outside of business hours, please feel free to leave us a message and we will be in contact as soon as possible. If life in danger, call Triple Zero 000 For 24/7 Crisis Support, contact Lifeline at 13 11 14 For any urgent mental health-related concerns, call The NSW Mental Health Line at 1800 011 51. Mental Health Line is NSW Health's 24/7 statewide phone service which links people with NSW Health mental health services.
  • Is your practice LGBTQIA+ friendly?
    Yes! Our practice is LGBTQIA+ friendly, and we are warm and welcoming to people from all walks of life. In our team we also have therapists who specialise in supporting individuals from a queer background.
  • English is not my first language. Are there therapists who can speak other languages?
    Certainly. Many of our therapists hold sessions in languages other than English. Jacky Wan - Clinical Psychologist: English, Cantonese, and Mandarin Xufeng Su - Provisional Psychologist: English, Cantonese, and Mandarin Rashneel Prasad- Counsellor: English and Hindi Dr Tani Khara - Mental Health Coach: English, Hindi, and conversational Punjabi Rana Salloum - Counsellor: English, Arabic, and speaks some French
  • Will my personal details remain confidential?
    As per ethical requirements, all our conversations will be treated in the strictest confidence. Information will only be released to other parties with your written consent and only to the extent specified by you.
  • How long is a typical appointment?
    A typical session lasts for a duration of one hour (60 minutes) when seeing any of our therapists at Sentient Professional Wellbeing.
  • What is the initial deposit for my first appointment?
    A one-off 50% deposit is required at least 48 hours prior to your initial appointment in order for us to confirm your initial session. All subsequent sessions will be charged upon session completion.
  • How can I change my existing appointment?
    Our lovely administration and reception team are ready to help out with any enquiries, from Monday to Friday from 9:30am to 5:00pm AEST. Reception can be reached at 1300 187 448. Please feel free to reach out via call, SMS or email and one of our lovely team members will graciously assist you with any matter.
  • Why have I been offered a cancellation appointment?
    When you are placed on a waitlist with one of our therapists, we will contact you via SMS or call, should an appropriate available session open up due to another client cancelling their existing appointment. You are then free to accept this open session or decline.
  • What is a Mental Health Care Plan? Do I need one?
    In Australia, a Mental Health Care Plan is a document that outlines the treatment and support someone with a mental health condition needs. It is a collaborative effort between the individual and their healthcare provider, typically a general practitioner (GP) or a psychiatrist. If you have a mental health care plan referral from your doctor please ensure that you bring this along with you, or send this to us prior to your initial appointment so that a Medicare rebate can be processed for you. You are eligible to receive a Medicare rebate for 10 x sessions per calendar under a Mental Health Care Plan. Kindly note, in light of the Australian Government's recent announcement, the additional 10 sessions under Medicare's COVID provision has been discontinued and is no longer available once your initial referral has been utilised. If you do not bring a referral with you, we will not be able to process a rebate for you. If you do not have a referral from your doctor you can claim for your appointments through your private health fund. For more information, please visit here:
  • Where can I find more information about funding and referrals?
    Please visit our Funding & Referrals page for more information about this topic:
  • Do I need a GP referral to see a therapist?
    Our Psychologists are registered Medicare Providers, which means that anyone with a referral from their GP for a Mental Health Treatment Plan will receive a subsidy for Psychology sessions per calendar year. If you are seeking privately funded sessions (with fees paid solely by the client), you do not need to obtain a GP referral.
  • Do you offer sessions under NDIS/DVA/Worker's Compensation?
    Selected psychologists within our team provide services for the following claims: NDIS (National Disability Insurance Scheme) DVA (Department of Veterans Affairs) Workers Compensation claims Please call 1300 187 448 or send an email to for more information.
  • What is the difference between a clinical psychologist and a psychologist?
    Clinical Psychologist Typically holds an advanced degree (Ph.D. or Psy.D.) in psychology with a focus on clinical training. Specialises in the assessment, diagnosis, and treatment of mental health disorders and emotional issues. Often works in clinical settings such as hospitals, mental health clinics, or private practice. Has extensive training in various therapeutic approaches and may conduct psychological testing. Registered Psychologist This term generally indicates that a psychologist is registered or licensed with the relevant professional regulatory body in their jurisdiction. A psychologist can be registered without specifying a particular specialisation, meaning they might work in various fields like education, business, or counselling. While some registered psychologists may specialise in clinical work, others might focus on areas such as organisational psychology, educational psychology, sports psychology, etc. The specific qualifications and requirements for registration may vary by region.
  • What is the difference between a counsellor and a psychologist?
    The distinction between a counsellor and a psychologist lies in their education, training, and the scope of practice. Here are some general differences: Counsellor Typically holds a master's degree in counselling or a related field. Focuses on providing guidance, support, and interventions for personal and emotional issues. Often works with individuals, couples, or groups to address specific concerns or challenges. Helps clients develop coping strategies and make decisions. Common settings include schools, community centres, private practice, and organisations. Psychologist Holds a Bachelor's (Honours) or Master's degree in psychology. Can specialise in various areas, such as clinical psychology, counselling psychology, organisational psychology, etc. Has a broader scope, including the assessment, diagnosis, and treatment of mental health disorders. May use a variety of therapeutic approaches and, in some cases, conduct psychological testing. Works in diverse settings, including hospitals, mental health clinics, private practice, academia, and research.
  • What is a psychosexual therapist?
    A psychosexual therapist is a specialised type of therapist who works with individuals or couples to address issues related to sexuality and intimate relationships. These professionals are trained to help people navigate and overcome a variety of sexual concerns and difficulties.
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